Last Updated: 3 October 2026
These Terms & Conditions (“Terms”) apply when you use the Ve-Yo website or purchase products from us. They explain how our online store operates and the responsibilities of Ve-Yo and our customers. By using our website or placing an order, you agree to these Terms.
Nothing in these Terms is intended to exclude, restrict or reduce any consumer right, statutory protection, liability or remedy that cannot legally be excluded or restricted under the laws of Mauritius.
1. About Ve-Yo
Ve-Yo Ltd (“Ve-Yo”, “we”, “us” or “our”) operates an online fashion retail business in Mauritius and sells and delivers products to customers in Mauritius.
Company: Ve-Yo Ltd
Address: Ramchandar Road, Riche Mare, Central Flacq, Mauritius
Business Registration Number (BRN): C26238699
Email: customerservice@veyo.mu
2. Using Our Website
You agree to use the website lawfully and responsibly. You must not:
- Use the website for fraudulent, unlawful or harmful purposes;
- Provide false, misleading or materially incomplete information;
- Attempt to gain unauthorised access to our website, accounts or systems;
- Introduce malicious software or interfere with the operation or security of the website;
- Use automated systems to access or interfere with the website in a manner that could damage or disrupt our services; or
- Copy, reproduce, distribute or commercially exploit website content without our permission, except where permitted by law.
We may take reasonable steps to protect our website, business and customers against fraud, misuse, security threats and unauthorised activity.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements and other information on our website are accurate. Actual colours may appear slightly different depending on your device or screen settings. Product availability is subject to stock availability. Where appropriate, product descriptions may include information about material, size, care instructions and other relevant characteristics.
If a product becomes unavailable after an order has been placed, Ve-Yo will contact the customer and arrange an appropriate solution, which may include a refund for the unavailable product.
4. Prices and Promotions
All prices are displayed in Mauritian Rupees (Rs). Prices are those applicable at the time of purchase. Any other applicable taxes or charges will be shown before you complete payment.
Promotions and discounts may have specific conditions, including validity periods, product exclusions, minimum purchase requirements and quantity limits. Any applicable conditions will be communicated with the relevant promotion.
If Ve-Yo identifies a genuine and material pricing or product-information error before an order is fulfilled, we may contact the customer before proceeding. If an order has already been paid for and cannot reasonably be fulfilled because of such an error, Ve-Yo will refund the amount paid in full.
5. Placing and Accepting Orders
When you place an order through the website, you are submitting a request to purchase the selected products. An order is considered accepted once Ve-Yo confirms it.
Ve-Yo may decline or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is a genuine and material pricing or product-information error;
- We reasonably suspect fraudulent or unauthorised activity;
- The information provided is materially incorrect or insufficient to fulfil the order; or
- We are unable to fulfil the order because of circumstances outside our reasonable control.
If Ve-Yo does not accept an order, or cancels an order, that has already been paid for, the amount paid for the affected order or item (including any delivery charge paid for it) will be refunded in full to the original payment method.
Orders, confirmations and other contractual communications may be provided electronically, including by email or through the website. Please ensure that the email address and telephone number you provide are accurate and accessible.
6. Order Cancellation
Ve-Yo does not provide a general customer-initiated cancellation facility through the website after an order has been placed and payment has been completed. Please carefully review your selected products, sizes, quantities and delivery details before completing payment.
Where cancellation, refund or another remedy is required by applicable law, or where Ve-Yo agrees to cancel an order, the applicable cancellation or refund process will apply. If Ve-Yo is unable to fulfil an order, including because of product unavailability or a genuine pricing or product-information error, Ve-Yo will contact you and arrange an appropriate solution, including a full refund where applicable. Nothing in this section affects any consumer right or remedy that cannot legally be excluded or restricted.
7. Payment
Ve-Yo accepts online payments only. Cash on delivery is not available.
You confirm that you are authorised to use the payment method used for your purchase. Ve-Yo may retain limited transaction information, such as payment status, transaction references and payment confirmations, for order processing, accounting, refunds, customer support, reconciliation and fraud prevention.
8. Delivery
Ve-Yo delivers to addresses on the island of Mauritius only. We aim to deliver orders within approximately 3 days after the order has been successfully placed and payment has been confirmed. This period is an estimate and not a guarantee of delivery on a particular date unless Ve-Yo expressly confirms otherwise. Delivery times may vary due to delivery location, order volume, severe weather, public holidays, transport disruptions or other circumstances outside Ve-Yo’s reasonable control.
Customers are responsible for providing accurate and complete delivery information, including full name, delivery address and telephone number.
Risk of loss or damage to the products passes to you when the products are delivered to the delivery address, and ownership passes to you when we have received full payment and the products are delivered. If a delivery attempt fails because the information provided was inaccurate or incomplete, or because no one was available to receive the order, our courier or Ve-Yo will contact you to arrange re-delivery. Ve-Yo may charge a reasonable additional delivery fee for re-delivery in these cases, which will be communicated to you before re-delivery is arranged. If delivery cannot be completed after reasonable attempts, we will contact you to agree on a solution, which may include a refund in accordance with applicable law.
9. Returns, Exchanges and Refunds
Returns, exchanges and refunds are subject to the Returns, Refunds & Delivery Policy, together with any mandatory rights and remedies available under applicable law. That policy explains our approach to change-of-mind returns, customer-selected sizes, damaged or defective goods, and products supplied incorrectly by Ve-Yo. Nothing in these Terms or that policy limits any consumer right or remedy that cannot legally be excluded or restricted.
10. Customer Accounts
Creating a customer account is optional where guest checkout is available. If you create an account, you are responsible for providing accurate information, keeping your login credentials secure, and informing Ve-Yo if you believe your account has been accessed without your authorisation. We may suspend or restrict an account where reasonably necessary to protect our website, customers or business against fraud, misuse or security risks.
11. Intellectual Property
The Ve-Yo name, logo, photographs, product images, written content, graphics and other website content belong to Ve-Yo or are used with appropriate permission. You may use the website for personal shopping purposes and must not reproduce, distribute, modify, copy, publish or commercially exploit our content without our permission, except where permitted by law.
12. Website Availability
We will make reasonable efforts to keep our website available and functioning properly, though it may occasionally be unavailable due to maintenance, updates, technical issues, security measures or circumstances outside our control.
13. Liability
Ve-Yo will take reasonable care in operating the website and providing its services. To the extent permitted by applicable law, Ve-Yo will not be responsible for losses arising directly from circumstances outside our reasonable control, customer inaccuracy, or customer misuse. Nothing in these Terms excludes or limits liability where doing so would be unlawful.
14. Events Outside Our Reasonable Control
Ve-Yo will not be responsible for delay or failure to perform an obligation where this is caused by circumstances reasonably outside our control, including cyclones, severe weather, flooding, natural events, fire, road disruption, strikes, government action or telecommunications failures.
15. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you use our website or purchase from Ve-Yo. The Privacy Policy forms part of these Terms.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, website, services or applicable legal requirements. The latest version will be published on our website and will show the applicable “Last Updated” date. The Terms in force at the time you place an order apply to that order.
17. Complaints and Disputes
If you are unhappy with any aspect of our service, please contact us first using the details in Section 1 so that we can try to resolve the matter promptly. This does not affect your right to seek any remedy available under Mauritian law.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Mauritius, and the courts of Mauritius have jurisdiction over any dispute arising from them. Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable Mauritian law.
19. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Change of Mind and Customer-Selected Sizes
As a general rule, Ve-Yo does not offer voluntary returns or exchanges where a customer has changed their mind, selected the wrong size, ordered the wrong product or quantity, or no longer wishes to keep a product. This does not apply where the product is faulty, damaged, not as described or incorrectly supplied by Ve-Yo (see Section 21), and it does not affect your statutory rights.
Please carefully review product descriptions, available sizes, photographs and measurements before placing an order. If you are unsure about sizing, contact us before ordering and we will be glad to help.
21. Damaged, Defective or Incorrect Items
If you receive an item that is damaged on delivery, defective, different from the product you ordered, or the wrong size due to an error by Ve-Yo, please contact Ve-Yo as soon as reasonably possible after discovering the issue.
Where practicable, we ask you to contact us within 48 hours of delivery. This is an operational request to help us investigate and resolve issues promptly. Contacting us later than 48 hours does not waive or extinguish any consumer right or remedy available under applicable law, including protection against defects that become apparent after delivery.
Please provide your order number and clear photographs showing the issue. Ve-Yo will review the matter and, where the issue is confirmed, will determine the appropriate remedy (repair, replacement, exchange or refund) in accordance with applicable law.
22. How to Report an Issue
To report a damaged, defective or incorrect item, please email customerservice@veyo.mu with your order number, name, contact details, a description of the item and clear photographs showing the issue.
Please do not send an item back without first contacting Ve-Yo and receiving return instructions, unless otherwise required by applicable law.
23. Assessment of Returned Items
Where Ve-Yo authorises the return of an item, the item may be inspected to determine the nature and cause of the reported issue. Please keep the original packaging, product tags, labels and other items supplied with the product until the matter has been resolved.
24. Return Delivery Costs
Where Ve-Yo confirms that an item was damaged when delivered, defective, or incorrectly supplied by Ve-Yo, Ve-Yo will cover the applicable return delivery cost and provide instructions for returning the item. Where a return is not due to an error, defect or damage attributable to Ve-Yo, return or delivery costs will be handled in accordance with the return arrangement communicated to you in advance.
25. Refunds
Where a refund is approved, Ve-Yo will refund the relevant amount for the purchase within a reasonable timeframe subject to processing times by the payment gateway or bank.